A modmail feature is extremely useful on Discord, especially once your server grows in members. It allows for easy communication between users and staff and makes your server seem more professional on top of that. Sadly, most of those bots are custom made. We struggled to find a real solution to this problem for a long time. Then we found Kyb3r’s Modmail bot on GitHub. While setting it up is more complicated than most other bots it is definitely worth it. The bot is free and comes with all the features you could want in a modmail and even some on top of that.
Because the installation process keeps changing a bit (due to very regular bot updates) we are only going to link the official installation guide instead of giving you all a full rundown in here.
Simply follow the installation guide on the official GitHub: https://github.com/kyb3r/modmail
Official Modmail Bot website: https://modmail.tk/
Their Support Server: https://discordapp.com/invite/etJNHCQ
Modmail has a range of configuration variables that you can dynamically alter with the
?config command. You can use them to change the different aspects of the bot, for example, the embed color, responses, reactions, status, etc. Snippets and custom command aliases are also supported. Snippets are shortcuts for predefined messages that you can send. Add or remove snippets with the
?snippets command. The level of customization is ever growing thanks to our exceptional contributors.
Have you sent something with the
?reply command by accident? Don’t fret, you can delete your original message, and the bot will automatically delete the corresponding message sent to the recipient of the thread! You can also use the
?editcommand to edit a message you sent.
Thread conversations are automatically logged with a generated viewable website of the complete thread. Logs are rendered with styled HTML and presented in an aesthetically pleasing way—it blends seamlessly with the mobile version of Discord. An example of a logged conversation: https://logs.modmail.tk/02032d65a6f3
The bot checks for new updates every hour and will automatically update to the newest version. Modmail is under active development, which means that you can always look forward to new and useful features! To disable this functionality, for example, when you customized your fork, you can do so by adding a
disable_autoupdates config variable and set it to
Some more screenshots
Modmail threads look like this