Every Discord server needs staff sooner or later. Once you have a certain amount of users you simply won’t be able to moderate it all by yourself. Finding reliable people isn’t easy and if you are inexperienced lots of things can go wrong in the process. So in this guide, we’ll go over how to select the right staff for your Server. Let’s jump right in!
What not to do
There are some common mistakes lots of server owners make when selecting their staff. Usually, they are related to a lack of experience, not thinking strategically or just being naive. We’re going to list those we noticed (and have made in the past) and explain why they are bad.
Don’t select staff based on your personal relationships. There are a few factors you are looking for in staff and if someone doesn’t meet your requirements you shouldn’t give them the position. If you genuinely represent that position no one is going to be able to argue against it. When a friend asks me whether they can become staff in one of my servers I tell them to apply and I’ll treat them like everyone else.
Too much trust
Always try to only give people as many permissions as they need. Too many servers get wiped because of internal conflicts, disagreements, and other problems. This point requires an understanding of discord permissions and an active server owner. Sadly it is hard to really teach this point as the ability to understand your team is going to get better over time. Our advice is to not take any risks when you don’t need to.
Giving staff roles away
This is just a no go. We’ve seen servers where staff roles can be won through giveaway or level roles and it’s just bad practice. Companies don’t give jobs away through giveaways or customer loyalty programs, neither should you.
Focusing on chat activity
Activity is a factor when selecting staff however lots of server owners get it wrong. Chat activity alone shouldn’t be the deciding factor by far. We recommend simply using our list of characteristics down below.
Some characteristics to look for
This point focuses on the knowledge about discord as a platform, as well as discord bots. This includes the technical understanding of everything and is one of the less important characteristics on this list. That’s because your staff members will be able to acquire said knowledge rather quickly.
Activity is less related to general chat activity and more focused on things like:
- Checking important announcements
- Contributing to team discussions
- Responding to pings
If a member can’t bring those to the table it might be best to put them on hold until they have time to dedicate to the server again.
Personality, maturity, and levelheadedness
This is one of the deciding factors. Evaluating it requires a bit of experience on your part. You’ll have to consider how a person deals with problems, whether they stay calm and collected when dealing with problems and whether they fit your team on a personal level. A good general rule is to come up with what you want your server to represent and then translating that to what you want from your staff. If your server is aimed at teenagers it might be good if the team can represent that while having teenagers in a team on a business-oriented server might be the wrong decisions.
Experience is another important factor. Don’t narrow it down to experience with running Discord servers but instead look at overall community management and moderating experience. Whether someone was moderating a subreddit, running social media accounts or organizing events in the real world doesn’t matter. All of the skills learned there can be applied to Discord.
Time zones and availability
Sometimes the deciding factor is what time zone a person lives in and at what times they are available. The optimal case is when your server is protected 24/7 and someone is always looking out for it.
We always select our staff through application forms. Usually, our platform of choice is a simple Google form with questions to fill out.
Try coming up with questions which cover all of the important characteristics and don’t forget to ask for people’s e-mail or Discord name so you can contact them!
Those are all the things we consider when selecting moderators and other helpers for our Discord servers. If you still have questions, want to learn even more about Discord or simply hang out with our community please join our server down below!